Wednesday, 23 Jul 2014
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Testimonials

I am happy to be associated with Viscar GTP program. It gave me the best landing out of college; ...

Philip Malala , alumni, EGDP

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Careers

Viscar is a source for technical staffing company. Viscar Industrial Capacity does consulting and recruitment for ICT / Telecommunication companies. So whether you are looking for a contract or permanent position, or you are a senior executive our highly trained recruiters will work with you to find the opportunity you are looking for.

 

 

 

Available Positions

1. Business Development Executive - Resourcing

Viscar Industrial Capacity Limited

Job Description - Responsibilities

  • Develop the annual resourcing plan for enrollment of candidates and targeted placement organizations.
  • Generating new business - identifying new prospects, establishing new customers, negotiating and closing resourcing deals.
  • Research and identification of appropriate and high quality candidate pools for placement.
  • Update, maintain and manage the candidate database in line with the organization’s resourcing policy.
  • Organize operational logistics for corporate placement of successful candidates as required.
  • Maintain relationships with existing clients and ensure client retention.
  • Resolve customer satisfaction issues and manage customer contract requirements as the primary company contact for assigned accounts.
  • Ensure quality control in the recruitment and placement process.
  • Harness the use of online/digital platforms to increase awareness of the resourcing programme.
  • Organize promotion activities to promote the brand and participate in relevant events that provide opportunity for awareness creation and new customer acquisition.
  • Preparingresourcing forecasts and follow up of sustained opportunities with existing customers.
  • Preparing regular reports on the resourcing product and maintenance activities for submission to management

Qualifications

  • Ability to manage customers effectively and respond to customer needs.
  • Excellent people management and interpersonal relationship management skills
  • Excellent written and spoken communication.
  • Ability to successfully work in a team and achieve individual and team goals.
  • Excellent persuasion and negotiation skills.
  • Professionalism - Commitment to meet required standards of performance excellence.
  • Ability to identify new opportunities and implement initiatives.
  • Resilience - ability to consistently follow through to achieve business objectives.
  • Commercial awareness, decisive and results driven.
  • Self-motivated with the ability to consistently meet deadlines.
  • High level of individual initiative and creativity.
  • Excellent computer skills.

Education

  • Degree in human resources, business administration, sales and marketing or commerce. In addition to any of the four mentioned, those with a qualification in any engineering discipline will have an added advantage.

Experience

  • At least two years working experience in a Technology Firm or an environment with technical resources in the areas of talent and business development or in a similar role.



If you are convinced you have what it takes to handle this role send your resume and any testimonials to info@viscarcapacity.com and copy  viscarindustrial@gmail.com by the 17th June 2014. Let the subject  of your mail read BDE-RESOURCING.


2. Business Development Manager

Viscar Industrial Capacity Limited

Job Description - Responsibilities:

  • Leadership and performance management for the  Business Development Team
  • Develop, review, implement and report on the business development strategy, ensuring the strategic corporate objectives are aligned.
  • Ensure sustained business growth and revenue incomes through directing and managing business development activities
  • Lead the Business Development team in sourcing, implementing andmanaging new business opportunities
  • Develop, effectively  implement and manage the Business Development budget.
  • Submit regular reports on Business Development Activities
  • Impact the profitability of the company through ensuring strategic and tactical management decisions and new business development results
  • Sourcing and recruiting Business Development Consultants
  • Implement and manage efficient and effective marketing, advertising and promotional activities to support business development.
  • Manage the business consultants to effectively deliver training and consulting assignments
  • Organize and schedule training programmes including open ended and corporate on site training.
  • Oversee training and consulting projects to ensure quality delivery and customer satisfaction

Qualifications

  • Ability to work with limited supervision and successfully drive team performance.
  • Excellent persuasion and negotiation skills.
  • Professionalism - Commitment to meet required standards of performance excellence.
  • High level of individual initiative and creativity.
  • Ability to resolve practical problems independently.
  • Excellent written and spoken communication.
  • Meticulous planner with attention to detail.
  • Self-motivated with the ability to consistently meet deadlines.
  • Excellent computer skills.
  • Ability to deal effectively and tactfully with a wide variety of individuals
  • Excellent customer service and relationship management skills.

 

Education

  • Degree in business administration, sales and marketing or commerce. In addition to any of the four mentioned, those with a qualification in any engineering discipline will have an added advantage

Experience

  • At least 5 years working experience in business development or in a similar role in a busy environment.


If you are convinced you have what it takes to handle this role send your resume and any testimonials to info@viscarcapacity.com and copy  viscarindustrial@gmail.com by the 17th June 2014. Let the subject  of the mail read BDM-MANAGER.

3. Quality Assistant

Viscar Industrial Capacity Limited

Job Description

The job role will be responsible for the following:

  • Determine need, draft and seek approvals for  the organization’s quality procedures, standards and processes
  • Plan and coordinate annual regulatory and statutory requirements and institute compliance mechanisms including audits as applicable.
  • Maintain the database of all quality processes in the organization
  • Facilitate document handling, for both internal and external documents and manage an efficient filing system in print and digital format.
  • Conduct training and awareness on the organization’s quality systems.
  • Ensure all quality standards are maintained across the organization
  • Conduct periodic quality audits
  • Determine quality control procedures and process training checklists for each training and consulting project.
  • Attend all training sessions to ensure quality control is maintained
  • Assess customer feedback reports for quality control gap analysis.
  • Document periodic reports on the status of the organization’s quality system.
  • Implement the Quality Work Plan for each year

Qualifications

  • Excellent planning and organization skills and attention to detail.
  • Ability to work with people from diverse backgrounds and qualifications.
  • Data analysis and quality auditing skills
  • Ability to assess situations, initiate actions and solve problems.
  • Commitment to maintenance of quality standards.
  • Ability to conduct awareness training and sensitization sessions.
  • Excellent computer skills.
  • Excellent customer service and interpersonal skills.

Education

  • Degree in business administration, education or project planning.

Experience

  • At least one year’s working experience implementing quality systems, conducting audits and coordinating training.


If you are convinced you have what it takes to handle this role send your resume and any testimonials to info@viscarcapacity.com and copy  viscarindustrial@gmail.com by the 17th June 2014. Let the subject  of the mail read QUALITY ASSISTANT.

Previously Advertised Positions

1. Administration Assistant

Department:  Administration
Reports To:  Operations Manager
Supervision:  None.

Purpose


Using such skills and knowledge as required, perform all administration & secretarial duties as assigned to her by his/her superiors efficiently, effective manner, and to a high standard of quality which is acceptable to the customers and company alike.

Responsibilities

 

  • Display a professional image at all times.
  • Undertaking Administrative & Secretarial duties as directed.
  • Professionally welcoming official visitors and keeping a log of these visits by ensuring the visitors book is available and is kept up to date at all times.
  • Handle incoming and outgoing calls promptly and professionally. Taking concise telephone messages for staff that are not accessible.
  • Receiving all company related mail. Issuing cheques to suppliers and maintaining the cheque dispatch register.
  • Maintaining the switchboard and ensuring that telephone lines are working at all times and are adequately loaded with air time.
  • Prepare and serve staff with tea at 9.00 am daily.
  • Organize staff meetings, take minutes, type & forward to staff.
  • Arranging & booking travel and accommodation for the staffs/Consultants on official duty.
  • Support coordination of duties during training programs.
  • Track attendance for all required training at all times.
  • Treat trainees/trainers with respect, fairness, and consistency (e.g., listen to them and respect their views and ideas)
  • Maintaining and organizing filing and electronic documents. Storing them properly for future reference.
  • Assisting the concerned authorities in matters related to preparation of tenders and reports.
  • Organizing and maintaining diaries and making appointments.
  • Any other administrative duties allocated by management from time to time.

Academic Qualifications

  1. Minimum of ‘O’ Level Education
  2. Diploma in Business Administration & Management/ Secretarial Studies/Human Resource    Management
  3. A Bachelor’s degree will be an added advantage

 

Experience

Minimum of 3 Years Work Experience.

Skills

  • Computer skills.
  • Leadership skills
  • Management Skills

How to Apply

All detailed CVs and application letters should be sent to info@viscarcapacity.com copying viscarindustrial@gmail.com and reach us not later than 3rd Feb 2014 by close of business.

 

1. Machine Attachee

Job Summary

This position requires adherence to well-defined work where repeatable results are needed. The work is highly precise in nature and requires very strong attention to detail.  It is vital for the work output to be very high quality, with correct results, time and time again.  Checking and double-checking is very necessary; individuals performing the job must be patient and conscientious.

Scope of the Job

The job holder, who will report to the Shift Administrator, will operate various machines to produce packaging material according to instructions and set quality standards. He/she will ensure that work instructions, procedures and standards from World Class Manufacturing (WCM) and International Standards Organization (ISO) activities are implemented and followed.

Roles and Responsibilities

Laminator Machine Operation

Operate the Laminator machine according to specification on the production order. Ensure correct input of data in PAS for production statistics.
Coordinate and operate the machine safely in conjunction with other operators.
Report potential breakdown to maintenance to avoid production interruption. Interpret machine control panel feedback and alarm communications
Load rolls and prepare splices following planning board sequence.

Slitter Machine Operation

Assist in operating slitter according to instructions and as guided by 1st Slitter Operator.
Assist in preparations, set ups and weighing of waste from slitting operation. Ensure machine cleanliness

Doctor Machine Operation

Operate  Doctor  machine  while  sorting  out  suspected  operational  faults  from  printing, laminating and slitting operations on the production order.
Report potential breakdown to maintenance to avoid production interruption. Interpret machine control panel feedback and alarm communications
Ascertain the product with the customer request as indicated in the production  order and approve material for delivery.
Keying in doctor report per p-order.

VT Flex Machine Operation

Operate the VTV 100 Printer machine according to specification on the production order.
Ensure correct input of data in P2 for production statistics
Ensure ink viscosity is controlled to achieve desired shades as specified in the production order.
Work with other team members i.e. Assistant operators on running of the machine
Load rolls and prepare splices following planning board sequence.
Report potential breakdown to maintenance department to avoid production interruption

Participation in WCM/ISO Activities

Participate in W.C.M autonomous maintenance activities and other related projects.
Maintain environmental standards as per stated policies and procedure i.e. ensuring waste is sorted out at source in respective cages and dustbins.
Weigh and record correct fault codes for defect and process waste.

Set up and Quality Checks

Operate  machine  during  preparation  loading  set  up  roll,  setting  appropriate  machine settings, paper size and other related items.
Conduct quality checks during machine setup, and run.

Desirable Skills & Abilities

Machine checks and basic maintenance.

Required Core Competencies

Responsible Quality Oriented Good in details Team Player
Communication Skills
Personal Initiative
Analytical with problem solving skills

Qualifications

Bachelor of Science e.g. chemistry

Experience

No or minimal work experience in operating machines

Working Conditions

Work on shifts
Handling of Chemicals – Ozone residues, industrial alcohol

How to Apply

All detailed CVs and application letters should be sent to recruitment@viscarcapacity.com copying viscarindustrial@gmail.com and reach us not later than 22nd November 2013 by close of business.

1. Passive Core Network Manager

Job Description

  • Deliver annual Passive Core Network Availability of 99.999% in every core network location.
  • Capacity planning: for all Passive Core Network facilities (MSC, DC and MGW) and Implementation
  • Capacity Management and Optimization  for all Passive Core Network facilities (MSC, DC and MGW) and Implementation
  • Energy Efficiency and operating cost Management
  • Annual Capital and Operating Budgeting and budget Management
  • Partner Management and Governance

Educational Qualifications  & Functional / Technical Skills

  • Bsc or Btech in Electrical &Electronic Engineering.
  • Sound knowledge of Mobile Network O&M
  • Solid knowledge of Power Systems (HV, LV AC and DC).
  • Good understanding of industrial control systems and instrumentation (PLC’s, Signal conditioning, telemetry etc)
  • Computer Proficiency.

Relevant Experience

  • 5 years of varied experience in operation and maintenance of passive core network facilities in the Telecom industry.
  • At least 2 years managerial work experience in operations and maintenance
  • Working experience in a factory setting will be an added advantage.

Other requirements

  • Entrepreneurial disposition in decision making and managing resources
  • Critical thinker and logical decision maker.
  • Flexible and accommodative to new ideas
  • Ability to innovate and deliver value to business
  • Ability to manage an outsourcing partner to effectively deliver on service level agreements
  • Ability to motivate and lead both internal and external partners
  • Impeccable integrity and character
  • Go-getter and self-starter
  • Communication Skills
  • Cost consciousness, quality oriented.
  • Prudent delegator who empowers team and partners achieve results.

If you feel you qualify for any of the above positions, kindly send your cover letter and CV to recruitment@viscarcapacity.com

2. East Africa Market Researcher


Viscar Industrial Capacity now wants to expand its reach to the rest of the region. Among the countries targeted include Uganda, Tanzania, Rwanda, South Sudan and Burundi. In order to achieve this we are seeking for a consultant or a firm to undertake a survey in the respective countries.

The objectives of the survey include

  1. Establish the best mode of business operation in countries
  2. Establish trade requirements in the respective countries and especially with regards to our business area
  3. Identify the market potential in the respective countries.
  4. Identify the existing similar service providers in the countries
  5. Identify the current products being offered by competition in the respective countries, prizing, success rate and frequency.
  6. Identify the existing challenges of providing this services


TERMS OF REFERENCE

  1. Formulate a questionnaire that will enable him/her undertake the survey adequately
  2. Undertake the survey with an aim of meeting the above objectives
  3. Prepare and present a comprehensive report on the survey carried out. The report should be specific about each sector, market players, service providers and their products.


If you feel you are qualified and experienced for the above job post, kindly send your CV to cmbori@viscarcapacity.com

3. Administration Assistant /HR

Responsible for general office administration including:

  • Devising and maintaining office systems, including data management, filing and managing office communications.
  • Organizing and maintaining diaries and making appointments
  • Undertaking secretarial duties and back office operations.
  • Organizing meetings
  • Liaising with external parties, clients, suppliers and other staff
  • Arranging travel and accommodation for the staffs on official duties
  • Development of the Human Resource Department
  • Human Resource policy development and documentation
  • Development of an employee-oriented company culture that emphasizes quality, continuous improvement, and high performance.
  • Create Job Descriptions
  • Employee safety, welfare, wellness and health
  • Performance management and improvement systems
  • Employment and compliance to regulatory concerns and reporting
  • Employee orientation, development, and training
  • Company employee communication
  • Compensation and benefits administration
  • Employee services, staffing logistics and staff record keeping
  • Support in conducting regular performance appraisals and exit interviews for all staff.
  • Manage the HR Department budget and ensure expenditures are within budget and in compliance with established financial standards

4. Marketing Executive

Duties and Responsibilities

  • Supporting the Managing Director and other colleagues.
  • Managing the production of marketing materials, including leaflets, posters and flyers - this can involve writing and proofreading copy and liaising with designers and printers;
  • Maintain and develop a computerized customer and prospect database.
  • Respond to and follow up sales inquiries by post, telephone, and personal visits.
  • Maintain and develop existing and new customers through planned individual account support, and liaison with internal order-processing staff.
  • Carry out market research, monitoring competitor activity and customer surveys.
  • Handling corporate trainings from sourcing of delegates, production of training materials and related logistics both for the delegates and for the trainers.
  • Sourcing of candidates for graduate training,
  • Liaising with the business innovations department (technical Committee) to develop new ideas for reaching end user markets as per the demands in the market.
  • Focusing on both business growth and client retention.
  • Liaise and attend meetings with other company functions as conferences, seminars, and exhibitions that relate to our area of expertise necessary to perform duties and aid business and organizational development.
  • Liaising and building relationships with a range of stakeholders, e.g. customers, suppliers and colleagues;
  • Contributing to and developing long-term marketing plans and strategies;
  • Assisting in the delivery of approved strategies;
  • Arranging for the effective distribution of marketing materials;
  • Carrying out market research and customer surveys to assess demand, brand positioning and awareness;
  • Initiating, Negotiating and close deals.

5. Software Engineer

Software Engineer Job Purpose:

  • Develops information systems by designing, developing, and installing software solutions.

Software Engineer Job Duties:

  • Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
  • Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
  • Prepares and installs solutions by determining and designing system specifications, standards, and programming.
  • Improves operations by conducting systems analysis; recommending changes in policies and procedures.
  • Obtains and licenses software by obtaining required information from vendors; recommending purchases; testing and approving products.
  • Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Protects operations by keeping information confidential.
  • Provides information by collecting, analyzing, and summarizing development and service issues.
  • Accomplishes engineering and organization mission by completing related results as needed.
  • Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.

If you feel you qualify for any of the above positions, kindly send your cover letter and CV to recruitment@viscarcapacity.com before 28th of August, 2013. Kindly include the job post you are applying for in the title of your mail.

6. VACANCY!

We are a training and consultancy firm majoring in technology based training. We have an opening in our ICT section which among others develops and offers products in Information Technology, Broadcasting and Telecommunication.

Job description

  1. Preparation of  technical proposals
  2. Research and survey of the industry
  3. Development of new products and services
  4. Matching our products to the market
  5. Assist consultants in delivering services to the market
  6. Preparation of tenders
  7. Liaising with the business innovations department (technical/expert committee) to develop new ideas for reaching end user markets as per the demands in the market.
  8. Maintain and develop a computerized customer and prospect database.
  9. Respond to and follow up sales enquiries by post, telephone, and personal visits.
  10. Handling corporate trainings from sourcing of delegates, production of training materials and related logistics both for the delegates and for the trainers.
  11. Maintain and develop existing and new customers through planned individual account support, and liaison with internal order-processing staff.
  12. General technical input/contribution to all our services
  13. Initiating, Negotiating and close deals.

Academic qualifications

Must possess at least a diploma in Electrical &Electronics or related fields such as computer engineering, Telecommunication Engineering, IT etc.

If you have what it takes to undertake the above tasks, sent your resume to recruitment@viscarcapacity.com. Let the subject of the mail be OPENING IN ICT SECTION. Deadline for submission is 16th April 2013.

7. Production Support Engineer

Role & Responsibilities

  • Infrastructure monitoring , Backup monitoring , Windows Patching
  • Monitor systems and perform health checks as per pre-defined timelines to ensure that systems are up and running
  • Monitoring Alerts and taking appropriate steps laid down for a specific alert
  • First Level Trouble shooting on batch job failures
  • SOP based resolution
  • Experienced in Production Server Environment.
  • Problem determination and resolution on a 24x7 basis.
  • Telephonic and Email based User Support.
  • SLA Checks

Required Candidate Profile

  • Strong customer service orientation
  • Self Starter
  • Strong problem analysis, resolution, and writing skills
  • Good interpersonal and communication skills
  • Analytical skills
  • Strong keyboard skills
  • Ability to perform in adverse situations
  • Willing to work in 24 x 7 environment

Technical Skills Required (Key skills required in the order of priority)

  • Working with HP OV / MS SCOM / IBM Tivoli Monitoring Tools
  • Basic Unix & Windows administration
  • Knowledge on Batch Tools (Tivoli Work Load Scheduler / Autosys / Control M)
  • Knowledge on Backup Tools (Netbackup / Backup Exec / TSM)
  • Specific Domain/Technical/Functional skills
  • Infrastructure, Batch and Backup monitoring
  • Windows / Unix administration – Level 1
  • Should have used a monitoring framework (HP OV / IBM Tivoli )
  • Trouble shooting skills in Backup & Monitoring tools environment
  • Should be knowledgeable on Media handling procedures
  • Meeting SLA in time to fix the errors and problems.
  • Incident management
  • Log monitoring/maintenance
  • Vendor Coordination
  • Knowledge on ITIL Process

If you possess the above requirements, send your application letter and CV to recruitment@viscarcapacity.com, clearly quoting the job title.
Deadline for applications is 12th March 2013.


8. Service Desk Analyst L1

Role & Responsibilities

  • To provide 1st line technical support; answering support queries via phone, email, Chat and Web
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • To take ownership of user problems and be proactive when dealing with user issues.
  • Logging / verifying customer details
  • Identifying the issue and categorizing / prioritize the incident
  • Creating a ticket in CRM tool
  • Referring KB for workaround / resolution and attempting resolution
  • Strong interpersonal skills are a prerequisite.
  • Ability to work effectively in a dispersed team and individually.
  • Ticket re-assignment to L2 if ticket unresolved by L1 (where ever applicable)
  • Ticket reassignment to PRG's if ticket unresolved by L1 (where ever applicable)
  • Routing / Chasing of tickets with other PRG's
  • Recording trend of calls and identifying outages proactively
  • Callbacks for customer not reachable cases & customer request
  • Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation
  • Creating child tickets and  tagging them with problem ticket
  • Callback the user and confirm resolution (wherever applicable)

Required Candidate Profile

  • Previous Helpdesk (Voice Support) experience preferred.
  • Excellent telephone manner.
  • Experience of using call logging software.
  • Knowledge of Microsoft based operating systems with emphasis on Windows X
  • Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation)
  • Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
  • Basic understanding of PC hardware set-up and configuration.
  • MCP certification would be desirable. But not mandatory
  • Should have worked as a Customer Support Engineer / Technical Support Executive / System or Network Administrator & acquired hands-on experience in the above areas in large & complex setups
  • Should have good understanding of infrastructure management processes; Understanding of ITIL framework is needed.
  • Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, willing to travel, open to work in shifts

If you possess the above requirements, send your application letter and CV to recruitment@viscarcapacity.com, clearly quoting the job title.
Deadline for applications is 12th March 2013.

9. Service Desk Analyst L2

Role & Responsibilities

  • To provide 1st & 2nd line technical support; answering support queries via phone, email, Chat and Web
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • To take ownership of user problems and be proactive when dealing with user issues.
  • Identifying the issue and categorizing / prioritize the incident
  • Referring KB for workaround / resolution and attempting resolution
  • Strong interpersonal skills are a prerequisite.
  • Ability to work effectively in a dispersed team and individually.
  • Ticket reassignment to PRG's if ticket unresolved by L1/L2 (where ever applicable)
  • Routing / Chasing of tickets with other PRG's
  • Recording trend of calls and identifying outages proactively
  • Callbacks for customer not reachable cases & customer request
  • Identifying the trend of calls / tickets and highlighting it to TL/SDM as applicable for outage confirmation
  • Creating child tickets and  tagging them with problem ticket
  • Callback the user and confirm resolution (where ever applicable)
  • Conduct Audits and Mentor L1 Team Members
  • Ability to prepare the MIS Reports.
  • Experience in handling Client Escalations and Client interfacing.
  • Drive Quality Initiatives and process excellence.
  • Recording/Updating the outage / bulletin message in Remedy / ACD based on the status update received by the PRG
  • Training the L1 team on the process / top issues
  • Responsible to meet their objectives defined by the project
  • Being compliant to all process and procedures
  • Time and Leave Management

Required Candidate Profile

  • Previous Helpdesk (Voice Support) experience preferred.
  • Experience of using call logging software.
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows X
  • Good Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation)
  • Good Experience in troubleshooting Microsoft Office with emphasis on MS Word, MS Excel MS PowerPoint and Outlook.
  • Basic understanding of PC hardware set-up and configuration.
  • MCP/MCSE/CCNA certification would be desirable. But not mandatory
  • Should have worked as a Customer Support Engineer / Technical Support Executive / System or Network Engineer & acquired hands-on experience in the above areas in large & complex setups
  • Should have good understanding of infrastructure management processes; good understanding of process framework like ITIL is needed.
  • Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, willing to travel, open to work in shifts

If you possess the above requirements, send your application letter and CV to recruitment@viscarcapacity.com, clearly quoting the job title.
Deadline for applications is 12th March 2013.

10. Service Desk L3 -Lead

Role & Responsibilities

  • Manage team of L1 and L2 analyst providing support to end customers to deliver High Performance.
  • Should have more than 4 to 6 years total experience, out of which 2 years should be in Team lead role or managing a technical team.
  • Should have the ability to plan and coordinate activities across various Teams
  • Be the point of escalation for end users and work closely with Service desk managers.
  • Generate reports  and analyze it related to the service desk performance
  • Perform Huddle, team meetings and communicate the plan for the day.
  • Ensure that the team is performing as per the agreed SLA’s define in the SOW
  • Create and Manage Shift rosters and align with the call volume
  • Motivate the team to perform. Analyze their performance on a daily basis.
  • Identify and work with quality team to implement service improvement plans.
  • Identify trainings for the team and define a clear career path for the team members.
  • Be part of the transition team to acquire knowledge during the initial phase of the project and imparting it to the team.
  • Handle All escalations and track till closure.
  • Conduct Audits and Mentor L1 Team Members
  • Ability to prepare the MIS Reports.
  • Experience in handling Client Escalations and Client interfacing.
  • Drive Quality Initiatives and process excellence.

Required Candidate Profile

  • Previous Helpdesk Team Handling experience preferred.
  • Experience of using call logging software.
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows X
  • Good Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation)
  • Good Experience in troubleshooting Microsoft Office with emphasis on MS Word, MS Excel MS PowerPoint and Outlook.
  • Basic understanding of PC hardware set-up and configuration.
  • MCP/MCSE/CCNA certification would be desirable. But not mandatory
  • Should have worked as a Customer Support Engineer / Technical Support Executive / System or Network Engineer & acquired hands-on experience in the above areas in large & complex setups
  • Should have good understanding of infrastructure management processes; good understanding of process framework like ITIL is needed.
  • Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, willing to travel, open to work in shifts

If you possess the above requirements, send your application letter and CV to recruitment@viscarcapacity.com, clearly quoting the job title.
Deadline for applications is 12th March 2013.

11. Tech Support Engineer TIS-Networking-Data-L1

Role & Responsibilities

  • Perform first level diagnosis, Proactive Monitoring, incident management using various Tools and processes.
  • KEDB and related documents updates.
  • Telephonic / Email / Web-based / Remote login support using knowledgebase repository, individual knowledge for the incident resolution.
  • Understand error logs, analyze the problems, do basic level Incident analysis and provide solutions to medium complexity issues.
  • Ability to configure and debug and do basic level trouble shooting in Technology areas like Routers, Switches, Operating systems like Windows or Unix etc.
  • Act as SPOC (Singe Point Of Contact) for customer and L2/L3 engineers till problem is resolved.
  • Develop detailed reports on Incident/Ticket history data sheets.
  • Work on Routers and Switches with basic Read only access to check status of devices and interfaces.
  • Adhere to SLA norms.

Required Candidate Profile

  • 0-2 years of experience Network/Telecom domain.
  • Clear understanding of Various Ticketing and monitoring Tools like Remedy, Solar Winds, HPOV, NetView, Vitalnet, MRTG etc.
  • Should have good understanding of infrastructure management processes; good understanding of process framework like ITIL.
  • Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, willing to travel, open to work in shifts

If you possess the above requirements, send your application letter and CV to recruitment@viscarcapacity.com, clearly quoting the job title.
Deadline for applications is 12th March 2013.

12. Tech Support Engineer TIS-Networking-Data-L2

Role & Responsibilities

  • Act as Network L2 support engineer to address any concerns, queries and resolving all Network Infrastructure related issues on Cisco, Nortel & Juniper technologies.
  • Ensure the assigned deliverables are met with the committed SLA’s
  • Adhere to the customer and Wipro support processes defined
  • Provide design inputs to engineering solution teams.
  • Monitors trouble ticket trends and other information relevant to resolving the issue
  • Generate Reports as per Customer requirements
  • Perform Incident Management, problem Mgt, Capacity Mgt. and Release Management.
  • Provide inputs to L3 team for root cause analysis and record solutions in the knowledge base.
  • Network IP address Management and allocation based on Tools or Offline database.
  • Run the system heath check procedures & provide inputs to L3 teams.
  • Routers and Switching infrastructure management & configuration
  • Trouble shooting L1 team escalated issues on Routing and Switching problems.
  • WAN Access technology configuration and troubleshooting.
  • Implement and rollout Patch updates with planned down time.
  • Maintains and monitor network utilization and make necessary changes whenever required

Required Candidate Profile

  • Experience in Network Vendor products like Cisco, Juniper, F5 BigIP, Radware, CSS/CSM, ACE etc
  • Knowledge and experience with inter-network routing architectures, and the underlying network security technologies
  • Network Bandwidth, Capacity Analyze the recomendations.
  • Should have Network Administrator & acquired hands-on experience in the in large & complex setups.
  • Should have good understanding of infrastructure management processes; good understanding of process framework like ITIL
  • Good Understanding of Network optimization solutions like Rivebed, Cisco WAAS etc
  • Networking experience and extensive knowledge of LAN and WAN technologies (MPLS, Gigabit Ethernet, L2/L3 Switching, Frame Relay, VLANs) are required. Service Delivery, Router Management and configuration knowledge/experience.
  • Experience in Configuration and troubleshooting of routing protocols (RIP, EIGRP, OSPF, BGP), experience with Cisco PIX/ASA, Cisco VPN Concentrators, RADIUS and knowledge of authentication into an Active Directory Environment, Cisco AP configuration (Aironet 12000 series, etc.) and Wireless Access Security: WEP, Rotating WEP, LEAP, PEAP, and wireless area networks.
  • Develop detailed reports and Analyze the same on various Network Thresholds.
  • Knowledge on monitoring and management tools like (Cisco Works, Solarwinds, Prognosis, Sitescope, OPNET ACE, Sniffer)
  • Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, willing to travel, open to work in shifts

If you possess the above requirements, send your application letter and CV to recruitment@viscarcapacity.com, clearly quoting the job title.
Deadline for applications is 12th March 2013.

13. Tech Support Engineer TIS-Networking-Data-L3.1

Role & Responsibilities

  • Contribute to Network Design and Integration.
  • Network IP address design and optimization.
  • Network Optimization and QoS Management.
  • Routers and Switching infrastructure management & configuration
  • Trouble shooting complex Routing and Switching problems and escalated incidents.
  • WAN Interface, Protocol configuration and WAN Network Troubleshooting
  • Threshold configuration of Critical Devices.
  • Prepare Trend Analysis based on link Usage and Hardware Utilization. .
  • Implement capacity management processes
  • Provide Operations Feedback to the other Delivery organizations on necessary network strategy enhancements.
  • Provides 3rd level technical support on data network related issues.
  • Installation of new hardware and software integration into the network including testing and implementation.
  • Provides or coordinates with outside vendors (as necessary) the installation of Network Devices In the network.
  • Improve Service Level Agreements.
  • Maintains and monitor network utilization and make necessary changes whenever required.
  • Conduct internal audits for Network and security compliance.

Required Candidate Profile

  • 6+ years of Large Enterprise / Telecom Network infrastructure experience.
  • Experience in systems like Cisco, Juniper, F5 BigIP, Radware, CSS/CSM, ACE etc
  • Design and architecting skills - Efficient in designing and planning of new technologies and driving the implementation.
  • Knowledge and experience with inter-network routing architectures, and the underlying network security technologies
  • Run the system heath check procedures & Analyze the results
  • Should have worked as a Sr. System Integration Engineer /  Network Administrator & acquired hands-on experience in the above areas in large & complex setups
  • Should be proficient-skilled in Managing Large Networks including Routing, Switching, Load Balancers, Security infrastructure elements.
  • Configure and Troubleshoot Network optimization solutions like Rivebed, Cisco WAAS etc
  • Should have good understanding of infrastructure management processes; good understanding of process framework like ITIL.
  • Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, willing to travel, open to work in shifts

If you possess the above requirements, send your application letter and CV to recruitment@viscarcapacity.com, clearly quoting the job title.
Deadline for applications is 12th March 2013.

14. Right of Way Adminstrator

Position Summary and Primary Objectives

To compile right of way applications for all the various entitities, deliver, collect and follow-up persistently until it is received.

Main Duties / Key Accountabilities

  • ROW Compilation:
  • Compiling topographical plans according to the  Roads Authority requirements.
  • Drawing of proposed fibre route on topographical plans indicating fibre route layout on visio.
  • Compiling of documentation for all the various wayleave entities.
  • Compile wayleave executable files and hand-deliver it to the various entities involved as per their
  • requirements.
  • Manage and file the receipt of acknowledgement by each entity per application.
  • Manage the applications on a daily basis on a tracker sheet.
  • Give planners and the rest of the team regular feedback regarding all applications.
  • Work very closely with planners and be pro-active.
  • Develop good working relationships with all the various stake holders and entities.

Personal Attributes and Skills Required

Knowledge :

  • ROW process
  • Drawing
  • Tracking on excel

Skills

  • Communicating
  • Computer Applications
  • Interpersonal
  • Report writing techniques

Attitude

  • Assertive
  • Diplomatic
  • Trustworthy
  • Willing to go the extra mile to get the work done

Special Requirements

  • Valid driver’s license
  • Must have own vehicle and be prepared to use own vehicle
  • Able to work outside of normal working hours
  • Able to stay overnight
  • Knowledge of Health and Safety requirements
  • Must be prepared to travel into Africa for  investigating ROW process and survey purposes.
  • Must be a team player.

If you possess the above requirements, send your CV to recruitment@viscarcapacity.com.

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